An End To Replace, Return, Refund: How To Reach 100% Perfect Deliveries
If you are interested in 100% first-time delivery, read this article, but note: Unless you and your managers are willing to demand nothing less than perfect, don’t bother.
Read An End To Replace, Return, Refund: How To Reach 100% Perfect Deliveries
Repair Solutions For Matte Finishes
Quick and easy repair for matte finishes solutions -- that aren’t.
Read Repair Solutions For Matte Finishes
Quick & Easy Furniture Repair
Do you have a backlog of damaged stock? Are your quick and easy finish repair solutions turning out to be neither quick nor easy?
Read Quick & Easy Furniture Repair
Getting Caught In The Cheap Furniture Trap
Retailers like COSTCO don’t lose customers when they sell furniture that fails to live up to customer expectations for quality. The same cannot be said for local furniture retailers. Here are five ways to avoid the cheap furniture trap.
Read Getting Caught In The Cheap Furniture Trap
Sorry Ma’am, But These Are Factory Standard Defects
Retailers can remedy their sagging sales with something that has nothing to do with sales—and can cost very little as well.
Read Sorry Ma’am, But These Are Factory Standard Defects
Tips For Moving Oddball Inventory
If a piece is clearance, then technically, you are getting whatever you can for it, right? Well, why not consider other more profitable options?
Read Tips For Moving Oddball Inventory
Preparation For Fixing Your Repair Department
Once you decide to stop sending repairable furniture to clearance, you need to prepare your staff and managers to be fully engaged in the process.
Read Preparation For Fixing Your Repair Department
Being Held Hostage By Your Repair People?
Store owners are losing control of their repair departments. Easily fixable imported goods are going to clearance or being written off as junk. It’s a problem that negatively impacts profitability and customer satisfaction.
Read Being Held Hostage By Your Repair People?
Time Tested Furniture Repair Techniques
There are lots of good books that will tell you how to repair solid wood furniture, but what about imported furniture built from particleboard and resin? Repairing these products requires a special way of thinking, and some special techniques.
Read Time Tested Furniture Repair Techniques
Pity The Poor Delivery Driver
Stupid drivers! Honestly, can they ever manage to deliver something without tearing it up? Don’t blame the driver without first looking closely at other areas of your business that may cause or contribute to failures recognized at the time of delivery.
Read Pity The Poor Delivery Driver
Fix Import Repair Problems
Imports come with several key advantages, like better profit margins; more adventurous finishes, shapes and styles; and a wide range of prices. Choosing furniture at markets based on looks and repairability means that you will be able to make repairs whenever necessary, turning damaged goods back into first quality rather than sending them to the clearance center.
Read Fix Import Repair Problems
Touch Up Old Repair Techniques
You can save time and money by taking a critical look at your repair and deluxing operations. New touch up products and the challenges of imported goods have changed the way store and delivery people should perform their jobs to maximize customer satisfaction and bottom line performance.
Read Touch Up Old Repair Techniques
Making Consistent, "Clean" Deliveries
For many furniture retailers, consistently making “clean” sales and perfect deliveries is as difficult as grasping that gold ring on an antique carousel. Peter Schlosser reviews the entire process from receiving to delivery. Potential problem areas are identified and solutions described.
Read Making Consistent, "Clean" Deliveries
Broken Furniture Repair Departments
Third party repairs, in-home repairs and poorly managed in-house operations can drain your budget dry if you’re not careful. These situations can usually be avoided with proper planning and equipment.
Read Broken Furniture Repair Departments