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Most Recent Furniture Industry Operations Articles

The Customer Service Challenge
Volume 144 NO.6 November/December,  Furniture World Magazine

Challenge yourself to find at least five opportunities in each example presented in this article to turn good into great customer service!

Sweating The Retail Details - Part 2
Volume 144 NO.5 September/October,  Furniture World Magazine

Here are ten, non-negotiable, must do items. If you do them you will succeed. If you don’t do them, you will continue to struggle and achieve far less than your company is capable of.

Furniture Industry Operations Articles

Published 2004 - 2014

The Customer Service Challenge  - 11/21/2014

Challenge yourself to find at least five opportunities in each example presented in this article to turn good into great customer service!  

Reverse Supply Chain Logistics  - 9/29/2014

Reverse supply chain logistics is the practice of controlling resources that are returned, repairable, reusable or recyclable. It’s a catchy phrase for business activities that turn normally wasteful occurrences into profit.  

Sweating The Retail Details - Part 2  - 9/29/2014

Here are ten, non-negotiable, must do items. If you do them you will succeed. If you don’t do them, you will continue to struggle and achieve far less than your company is capable of.  

Better Bedding & Mattress Sales Series: What’s On Your Floor?  - 7/9/2014

Ideas for merchandising your mattress showroom so you can show enough beds, the right beds, and the ones your customers want to buy.  

Retail Success Story: Art Van Furniture  - 7/9/2014

Art Van Furniture is the top family owned furniture retailer in the Midwest and the fifteenth largest in the United States.Get the story about how “Mr. Van” made it happen.  

Managing Change: The Transformative Power of Performance Group  - 5/22/2014

This article describes a number of powerful practices that act as a catalyst for retail growth. Each can help make your business operations more efficient, and maximize sales, profitability, and cash flow.  

Managing Change: Follow Up Strategies For Success  - 5/22/2014

Six follow-up strategies to help keep change initiatives on track to grow your furniture business.  

Editor's Corner  - 5/22/2014

Taming power of the small.  

LED Lighting Update 2014  - 3/17/2014

Here’s the latest on price drops and quality improvements for the 4th generation of LED’s.  

Mattress Series: The Mattress Warehouse Part 2  - 12/10/2013

Here is a collection of ideas on how to arrange and run a mattress warehouse for optimum efficiency. This article can be useful as a check list when opening a new warehouse or as a training guide for new warehouse personnel.  

    
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