Jerome’s Furniture Wins eTail West Omni-Channel Retail Award
Furniture World News Desk on
3/25/2017
Jerome’s Furniture, Southern California’s renowned retailer for more than 60 years, announced recently that it received the 2017 eTail West’s Best-In-Class Omni-Channel Retail Award.
The company was selected by a panel of retail industry peers who made the selection at the Palm Springs, CA industry event earlier this month.
“We place a great deal emphasis on delivering unparalleled customer experience across all fronts; from our website and customer service call-in centers to the friendly, no-hassle atmosphere of our showrooms,” said Brian Woods, CEO of Jerome’s Furniture. “Being recognized for this effort at eTail West is a great honor and speaks very highly of the dedication of everyone in the Jerome’s Family. I couldn’t be more proud of them!”
For the last five years, eTail has been honoring the best of the best retailers, recognizing their extraordinary achievements in email, search, social media, website design, omni-channel and mobile commerce. The judges are made up of a panel of retail industry peers who voted on their top picks in each category.
At a time when “big box” retail organizations are shrinking in relevance and size, Jerome’s is experiencing consistent growth. The company is set to continue expanding its Orange County and greater Los Angeles presence. Additionally, Jerome’s has broadened its “Real Family Values” experience across all channels.
“We’re doing this by leveraging Augmented Reality technology on our website,” said Scott Perry, Senior Vice President of Digital Marketing, IT and Omnichannel at Jerome's Furniture. “This enables customers to view how the furniture would look in their home through their mobile device. Additionally, we launched a Smart Shopper App, where customers can scan QR codes posted by every item in the showroom to view online reviews, videos and detailed product specs as they shop. The app can also track orders and create shopping lists.”
“We are thrilled to be honoring the most innovative and disruptive retailers and their contributions to our industry. Every year, our retail Advisory Board faces the daunting task of selecting those who have demonstrated excellence in such a crowded and talented group,” stated Lori Holden Hawthorne, Divisional Director, eTail. “The retail industry is at a tipping point and we rely on retailers to continue to go above and beyond in creating exceptional omni-channel and digital campaigns. Our winners this year have demonstrated their ability to push the industry forward.”
More about Jerome’s Furniture: Founded in 1954, Jerome’s Furniture is a third-generation family business, headquartered in San Diego, CA, with 13 home furnishings retail locations. Regarded fondly by generations of families, Jerome’s is known as the best furniture retailer for everyday value (“Jerry’s Price”) and a wide selection of products. Recognized with numerous awards and a Top 50 retailer, customers know they can count on Jerome’s. Jerome’s offers complimentary design services, furniture removal services and augmented reality software to help customers achieve their optimal look. For more information, visit www.jeromes.com.