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Operations Articles By Dan Bolger  Article Series

Articles on operations, logistics & transportation for furniture retailers.

Series Articles

Perfect Furniture Delivery Index

12/3/2012

The Perfect Delivery Index is a measure that assumes that problem deliveries are within the control of the operations department, with the exception of customer errors and well hidden manufacturers’ defects. Here’s how to use this tool and others to move toward making 100% perfect deliveries.

Employee Theft

4/6/2012

Theft is a big problem in our industry. Here are simple ways to protect your business.

Prevent Warehouse Bed Bug Infestations

10/5/2011

Practical steps to minimize risks of warehouse infestation, negative media attention and frivolous consumer lawsuits.

Manual Techniques For Moving furniture

3/16/2011

In our current era of robotics and other high-tech solutions, it is easy to overlook the necessity and importance of smart manual handling.

Top Ten Tips To Hire Great Furniture Delivery & Warehouse Managers

1/19/2010

The failure rate for new warehouse and delivery managers in retail furniture stores is high. Retailers that promote from within often run up against the Peter Principle. When an outsider is selected, his or her individual style may conflict with your corporate culture or they may have flat out lied about their experience. Here’s how to avoid these problems.

Avoid Pitfalls While Moving Your Warehouse

10/4/2009

Complete your warehouse move with minimal business interruption and cost.

Warehouse Case Study

8/19/2009

Central Illinois furniture retailer continues to grow by taking advantage of back end operations efficiencies.

Furniture Warehouse Injury & OSHA Data

6/12/2009

Fines for improper racking, lift truck problems, electrical issues, hazardous materials and equipment lockout procedures are just some of the most common that furniture retailers have received over the past year. Dan Bolger looks at these issues and provides guidance on how FURNITURE WORLD Magazine readers can reduce injuries as well as avoid running afoul of OSHA regulations.

Dollars In The Trash Warehouse & Delivery Service Calls

4/6/2009

Business is tough, but don’t be your own worst enemy by cutting corners in the warehouse, prep and delivery. Read this article to find tips on reducing costs and improving customer service.

When Times Are Tough, Use A Warehouse & Delivery Checklist

1/14/2009

For most furniture retailers it is virtually impossible to increase sales this year, so you need to focus on items you do control, such as warehouse and delivery.

When Times Are Tough, Use A Warehouse & Delivery Checklist

1/14/2009

For most furniture retailers it is virtually impossible to increase sales this year, so you need to focus on items you do control, such as warehouse and delivery.

Thinking About Building A New Warehouse?

6/9/2006

With about 2,100 decisions to make when creating a new warehouse facility, you need to concentrate on areas where mistakes or omissions are most likely to occur.

Warehouse/ Delivery Survey Results For 2006

2/14/2006

FURNITURE WORLD readers were asked to identify their most pressing retail operations /inventory management/ warehouse and delivery challenges for 2006. This article offers tools and tips retailers can use to achieve performance improvement in these areas.

Furniture Store Warehouse Fire Compliance

1/10/2006

Nationally recognized fire protection code expert Elley Klausbruckner, supplies general practical information on fire protection requirements for furniture warehouses. A bit of attention to this area before you build or refit your warehouse can save substantial sums.

Warehouse Expansion Case

8/11/2005

Coconis’ lastest round of expansion was preceeded by careful warehouse planning. Steps taken to better manage people and processes boosted efficiency and made the transition to dealing with increased sales volume easier.

The New Delivery Trucks

10/5/2004

It may be time to check out your trucks and then visit truck dealerships to see how you may benefit from updating and/or replacing some or all of your vehicles. Dan Bolger describes the features and benefits of the new models.

Think Outside The Warehouse Box

8/10/2004

Unusual circumstances called for a creative solution when Grace Furniture found that they needed to expand and upgrade their warehouse facilities. The old warehouse was used while the new facility was built over it.

Warehouse On Wheels At Good's Furniture

6/15/2004

Star Furniture in Houston, Texas, solved their warehousing problems at a new Austin site with modular truck bodies. Good's Furniture, Inc.Good's uses the modular bodies in another configuration.

Case Study: New Warehouse For Coconis

6/15/2004

Growth was causing challenges for Coconis Furniture and Coconis Carpet the largest independent home furnishings retailer in south eastern Ohio. Here's a case study on how they successfully planned for showroom & warehouse growth.

Warehouse Space Case: Sherman's Furniture

6/15/2004

When Sherman's Furniture lost the lease on their outside warehouse, they considered building a new facility, leasing another building or upgrading their existing space. Luckily, Jack Sherman, having read the March issue of Furniture World undertook a diagnostic study of his warehousing and logistics before he took any action.

How To Control Warehouse Shrinkage - Part 2 - Screening Employees

6/15/2004

Hiring practices which include using background checks and pre-employment testing are helping many progressive retailers to reduce warehouse 'shrinkage."

Warehouse Shrinkage And Security - Part 1

6/15/2004

Since you cannot operate your warehouse like a bank vault, what steps can you take to protect your investment?

Warehouse Space: Do You Have Enough?

6/15/2004

If an apparent space shortage is pushing you to consider the option of a new warehouse... then read this article first.

Building A New Warehouse

6/14/2004

Building a new warehouse is a complex task. Many retailers consider bringing in an outside consultant to manage the process.

Hiring A Great Warehouse Manager

6/14/2004

Furniture retailers are used to hiring sales and office staff. Most are not nearly as strong on the warehouse and delivery side of the business. As a result, they often do not hire the best people for these critical jobs. Here are tips and techniques for hiring the best warehouse manager.

Effective Warehouse Planning

6/11/2004

If you are about to build a new warehouse or renovate an old facility, you may be thinking about purchasing expert advice. The February/March issue presented a checklist for evaluating your existing operation. This article looks at the consultant’s role and planning considerations.

Outsource Decision: Warehouse, Delivery, Deluxing

6/11/2004

In the quest for improved profits and competitive advantage, furniture retailers are more frequently reviewing their options for warehousing, deluxing and home delivery. Decision making tools plus a list of sources will help you to make an informed decision.

Measure And Improve Warehouse Performance

6/11/2004

There’s an old saying that you can’t improve perfomance until you measure it. This article will provide the tools you need to quickly assess your warehouse and delivery operation. Included is a checklist you can use to identify problem areas and create a plan for continuous improvement.

Warehouse Consolidation Case

6/11/2004

ApplianceMart found that a single distribution facility would result in many economic advantages in areas of inbound freight, manpower, product damage, time spent preparing and loading trucks from multiple warehouses, service costs plus capacity to grow the business.

Warehouse Expansion At Seldon's

6/11/2004

Selden’s overall project planning and use of experts to supplement internal skills were important elements for the success of their warehouse expansion.

Effective Warehouse Planning

6/11/2004

If you are about to build a new warehouse or renovate an old facility, you may be thinking about purchasing expert advice. The February/March issue presented a checklist for evaluating your existing operation. This article looks at the consultant’s role and planning considerations.

Outsource Decision: Warehouse, Delivery, Deluxing

6/11/2004

In the quest for improved profits and competitive advantage, furniture retailers are more frequently reviewing their options for warehousing, deluxing and home delivery. Decision making tools plus a list of sources will help you to make an informed decision.

Measure And Improve Warehouse Performance

6/11/2004

There’s an old saying that you can’t improve perfomance until you measure it. This article will provide the tools you need to quickly assess your warehouse and delivery operation. Included is a checklist you can use to identify problem areas and create a plan for continuous improvement.

Warehouse Consolidation Case

6/11/2004

ApplianceMart found that a single distribution facility would result in many economic advantages in areas of inbound freight, manpower, product damage, time spent preparing and loading trucks from multiple warehouses, service costs plus capacity to grow the business.

No New Warehouse For Riley's Furniture

6/11/2004

Riley Griffiths has positioned his company for 40% growth without investing in additional bricks and mortar. He simply rearranged his showroom and warehouse spaces for greater efficiency and flexibility.

Warehouse Expansion At Seldon's

6/11/2004

Selden’s overall project planning and use of experts to supplement internal skills were important elements for the success of their warehouse expansion.

Squeezed For Warehouse Space

6/11/2004

Samsen Furniture's 1994 warehouse was built with future racking in mind with clear roof height of 15 to 20 feet and a clear span. Here's how planning ahead has made updating their warehouse systems to accommodate increased sales easy.

Energy Saving Warehouse And Exterior Lighting

6/11/2004

Replacing light bulbs and fixtures in showrooms, warehouses and store exteriors, can save energy, improve lighting quality and redirect maintenance labor from changing light bulbs. Dan Bolger offers ideas which can provide an ongoing stream of benefits with ultra quick payback periods

Solutions For Problem Warehouses

6/11/2004

Here are some affordable solutions for Home furnishings retailers with jam-packed inefficient warehouses that have clear heights of 12 to 16 feet often awkwardly stack furniture several units high.

Warehouse Upgrade For O'Coins

6/10/2004

As O’Coins grew, the store purchased supplemental warehousing from their delivery contractor. This solution created a challenging situation solved by purchasing a nearby facility, upgrading systems and processes.

Warehouse Fire Compliance

6/10/2004

Nationally recognized fire protection code expert Elley Klausbruckner, supplies general practical information on fire protection requirements for furniture warehouses. A bit of attention to this area before you build or refit your warehouse can save substantial sums.

Advantages Of The Modern Warehouse

6/10/2004

The the name of the “game” has changed from “bulk buying and storage” to “flow and turns”. Retail operations that invest in warehouse assets with this new philosophy in mind can take advantage of changes in technology and inventory management.

Top Ten Warehouse Benchmarks

6/10/2004

Since meaningful direct comparisons between retailers are difficult to make, most should track warehouse productivity trends in their own operation. Here are the top ten performance measures that have proven to be useful in many retail home furnishings operations.

Warehouse Upgrade For O'Coins

6/10/2004

As O’Coins grew, the store purchased supplemental warehousing from their delivery contractor. This solution created a challenging situation solved by purchasing a nearby facility, upgrading systems and processes.

Top Ten Warehouse Benchmarks

6/10/2004

Since meaningful direct comparisons between retailers are difficult to make, most should track warehouse productivity trends in their own operation. Here are the top ten performance measures that have proven to be useful in many retail home furnishings operations.

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