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Operations Articles By Dan Bolger

Articles on operations, logistics & transportation for furniture retailers.

Perfect Furniture Delivery Index

The Perfect Delivery Index is a measure that assumes that problem deliveries are within the control of the operations department, with the exception of customer errors and well hidden manufacturers’ defects. Here’s how to use this tool and others to move toward making 100% perfect deliveries.

Employee Theft

Theft is a big problem in our industry. Here are simple ways to protect your business.

Prevent Warehouse Bed Bug Infestations

Practical steps to minimize risks of warehouse infestation, negative media attention and frivolous consumer lawsuits.

Manual Techniques For Moving furniture

In our current era of robotics and other high-tech solutions, it is easy to overlook the necessity and importance of smart manual handling.

Top Ten Tips To Hire Great Furniture Delivery & Warehouse Managers

The failure rate for new warehouse and delivery managers in retail furniture stores is high. Retailers that promote from within often run up against the Peter Principle. When an outsider is selected, his or her individual style may conflict with your corporate culture or they may have flat out lied about their experience. Here’s how to avoid these problems.

Avoid Pitfalls While Moving Your Warehouse

Complete your warehouse move with minimal business interruption and cost.

Warehouse Case Study

Central Illinois furniture retailer continues to grow by taking advantage of back end operations efficiencies.

Furniture Warehouse Injury & OSHA Data

Fines for improper racking, lift truck problems, electrical issues, hazardous materials and equipment lockout procedures are just some of the most common that furniture retailers have received over the past year. Dan Bolger looks at these issues and provides guidance on how FURNITURE WORLD Magazine readers can reduce injuries as well as avoid running afoul of OSHA regulations.

Dollars In The Trash Warehouse & Delivery Service Calls

Business is tough, but don’t be your own worst enemy by cutting corners in the warehouse, prep and delivery. Read this article to find tips on reducing costs and improving customer service.

When Times Are Tough, Use A Warehouse & Delivery Checklist

For most furniture retailers it is virtually impossible to increase sales this year, so you need to focus on items you do control, such as warehouse and delivery.

When Times Are Tough, Use A Warehouse & Delivery Checklist

For most furniture retailers it is virtually impossible to increase sales this year, so you need to focus on items you do control, such as warehouse and delivery.

Thinking About Building A New Warehouse?

With about 2,100 decisions to make when creating a new warehouse facility, you need to concentrate on areas where mistakes or omissions are most likely to occur.

Warehouse/ Delivery Survey Results For 2006

FURNITURE WORLD readers were asked to identify their most pressing retail operations /inventory management/ warehouse and delivery challenges for 2006. This article offers tools and tips retailers can use to achieve performance improvement in these areas.

Furniture Store Warehouse Fire Compliance

Nationally recognized fire protection code expert Elley Klausbruckner, supplies general practical information on fire protection requirements for furniture warehouses. A bit of attention to this area before you build or refit your warehouse can save substantial sums.

Warehouse Expansion Case

Coconis’ lastest round of expansion was preceeded by careful warehouse planning. Steps taken to better manage people and processes boosted efficiency and made the transition to dealing with increased sales volume easier.

The New Delivery Trucks

It may be time to check out your trucks and then visit truck dealerships to see how you may benefit from updating and/or replacing some or all of your vehicles. Dan Bolger describes the features and benefits of the new models.

Think Outside The Warehouse Box

Unusual circumstances called for a creative solution when Grace Furniture found that they needed to expand and upgrade their warehouse facilities. The old warehouse was used while the new facility was built over it.

Warehouse On Wheels At Good's Furniture

Star Furniture in Houston, Texas, solved their warehousing problems at a new Austin site with modular truck bodies. Good's Furniture, Inc.Good's uses the modular bodies in another configuration.

Case Study: New Warehouse For Coconis

Growth was causing challenges for Coconis Furniture and Coconis Carpet the largest independent home furnishings retailer in south eastern Ohio. Here's a case study on how they successfully planned for showroom & warehouse growth.

Warehouse Space Case: Sherman's Furniture

When Sherman's Furniture lost the lease on their outside warehouse, they considered building a new facility, leasing another building or upgrading their existing space. Luckily, Jack Sherman, having read the March issue of Furniture World undertook a diagnostic study of his warehousing and logistics before he took any action.

How To Control Warehouse Shrinkage - Part 2 - Screening Employees

Hiring practices which include using background checks and pre-employment testing are helping many progressive retailers to reduce warehouse 'shrinkage."

Warehouse Shrinkage And Security - Part 1

Since you cannot operate your warehouse like a bank vault, what steps can you take to protect your investment?

Warehouse Space: Do You Have Enough?

If an apparent space shortage is pushing you to consider the option of a new warehouse... then read this article first.

Building A New Warehouse

Building a new warehouse is a complex task. Many retailers consider bringing in an outside consultant to manage the process.

Hiring A Great Warehouse Manager

Furniture retailers are used to hiring sales and office staff. Most are not nearly as strong on the warehouse and delivery side of the business. As a result, they often do not hire the best people for these critical jobs. Here are tips and techniques for hiring the best warehouse manager.

Effective Warehouse Planning

If you are about to build a new warehouse or renovate an old facility, you may be thinking about purchasing expert advice. The February/March issue presented a checklist for evaluating your existing operation. This article looks at the consultant’s role and planning considerations.

Outsource Decision: Warehouse, Delivery, Deluxing

In the quest for improved profits and competitive advantage, furniture retailers are more frequently reviewing their options for warehousing, deluxing and home delivery. Decision making tools plus a list of sources will help you to make an informed decision.

Measure And Improve Warehouse Performance

There’s an old saying that you can’t improve perfomance until you measure it. This article will provide the tools you need to quickly assess your warehouse and delivery operation. Included is a checklist you can use to identify problem areas and create a plan for continuous improvement.

Warehouse Consolidation Case

ApplianceMart found that a single distribution facility would result in many economic advantages in areas of inbound freight, manpower, product damage, time spent preparing and loading trucks from multiple warehouses, service costs plus capacity to grow the business.

Warehouse Expansion At Seldon's

Selden’s overall project planning and use of experts to supplement internal skills were important elements for the success of their warehouse expansion.

Effective Warehouse Planning

If you are about to build a new warehouse or renovate an old facility, you may be thinking about purchasing expert advice. The February/March issue presented a checklist for evaluating your existing operation. This article looks at the consultant’s role and planning considerations.

Outsource Decision: Warehouse, Delivery, Deluxing

In the quest for improved profits and competitive advantage, furniture retailers are more frequently reviewing their options for warehousing, deluxing and home delivery. Decision making tools plus a list of sources will help you to make an informed decision.

Measure And Improve Warehouse Performance

There’s an old saying that you can’t improve perfomance until you measure it. This article will provide the tools you need to quickly assess your warehouse and delivery operation. Included is a checklist you can use to identify problem areas and create a plan for continuous improvement.

Warehouse Consolidation Case

ApplianceMart found that a single distribution facility would result in many economic advantages in areas of inbound freight, manpower, product damage, time spent preparing and loading trucks from multiple warehouses, service costs plus capacity to grow the business.

No New Warehouse For Riley's Furniture

Riley Griffiths has positioned his company for 40% growth without investing in additional bricks and mortar. He simply rearranged his showroom and warehouse spaces for greater efficiency and flexibility.

Warehouse Expansion At Seldon's

Selden’s overall project planning and use of experts to supplement internal skills were important elements for the success of their warehouse expansion.

Squeezed For Warehouse Space

Samsen Furniture's 1994 warehouse was built with future racking in mind with clear roof height of 15 to 20 feet and a clear span. Here's how planning ahead has made updating their warehouse systems to accommodate increased sales easy.

Energy Saving Warehouse And Exterior Lighting

Replacing light bulbs and fixtures in showrooms, warehouses and store exteriors, can save energy, improve lighting quality and redirect maintenance labor from changing light bulbs. Dan Bolger offers ideas which can provide an ongoing stream of benefits with ultra quick payback periods

Solutions For Problem Warehouses

Here are some affordable solutions for Home furnishings retailers with jam-packed inefficient warehouses that have clear heights of 12 to 16 feet often awkwardly stack furniture several units high.

Warehouse Upgrade For O'Coins

As O’Coins grew, the store purchased supplemental warehousing from their delivery contractor. This solution created a challenging situation solved by purchasing a nearby facility, upgrading systems and processes.

Warehouse Fire Compliance

Nationally recognized fire protection code expert Elley Klausbruckner, supplies general practical information on fire protection requirements for furniture warehouses. A bit of attention to this area before you build or refit your warehouse can save substantial sums.

Advantages Of The Modern Warehouse

The the name of the “game” has changed from “bulk buying and storage” to “flow and turns”. Retail operations that invest in warehouse assets with this new philosophy in mind can take advantage of changes in technology and inventory management.

Top Ten Warehouse Benchmarks

Since meaningful direct comparisons between retailers are difficult to make, most should track warehouse productivity trends in their own operation. Here are the top ten performance measures that have proven to be useful in many retail home furnishings operations.

Warehouse Upgrade For O'Coins

As O’Coins grew, the store purchased supplemental warehousing from their delivery contractor. This solution created a challenging situation solved by purchasing a nearby facility, upgrading systems and processes.

Top Ten Warehouse Benchmarks

Since meaningful direct comparisons between retailers are difficult to make, most should track warehouse productivity trends in their own operation. Here are the top ten performance measures that have proven to be useful in many retail home furnishings operations.