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New Telephone Skills Training Program Released

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Five new online sales training modules focused on teaching furniture sales associates to better handle incoming telephone calls are now available on the Furniture Training Company’s subscription website www.Furnituretrainingcompany.com. The modules teach associates to turn more phone callers into store customers, provide improved customer service, and to handle customer complaints more effectivily.

According to Mark Lacy, President of The Furniture Training Company, “regardless of the new social media tools like Twitter and Facebook for communicating with shoppers, most customers still pick-up the telephone and call for initial product information or with their complaints. Sales assocciates who can’t professionlly impress and assist customers over the telephone are costing retailers dearly.”

The five newly released telephone skills modules are a major addition to the already 200 online training modules and resources found on FTC’s furniture training subscription website. Like all of the other sales training modules, these consist of a fully narrated and interactive audio-visual presentation, a worksheet, and a graded test. Storeowners and managers can monitor associate training progress and test scores 24/7.

About The Furniture Training Company: The Furniture Training Company (www.furnituretrainingcompany.com) provides a low-cost subscription-based training website to the retail home furnishings industry. Since 2001, FTC provides sales training to hundreds of furniture retailers worldwide, including single-store independents and large retail furniture chains and department stores. FTC retailers include; RC Willey, Dufresne, Star Furniture, Pilgrim Furniture, Michael's Fine Furnishings, Chariho Furniture, Leader's Casual Furniture, Rothman Furniture, Vermont Furniture Gallery, Continental Furniture, Dearden's, and Olinde's.
For more information contact: The Furniture Training Company Phone: 866.755.5996 Email:

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