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Nationwide Marketing Group and Centricity Launch EPIC Protect Service Contracts

Furniture World News


Nationwide Marketing Group recently announced a new partnership with service and protection plan provider Centricity for the launch of a completely new service contract solution. Marketed as EPIC Protect, the program enables retailers to offer improved service on claims, enhanced coverage, added support and easy access to information through Nationwide’s digital platform.

The selection of Centricity as the plan’s administrator was recently announced at Nationwide’s PrimeTime event in Las Vegas. According to Nationwide exec Frank Sandtner, “Our product protection team spent almost a year leveraging decades of combined experience to develop this exclusive program for our members. EPIC Protect addresses all the key appliance, electronics and outdoor product issues we’ve seen across the industry, while increasing benefits and coverage. Centricity’s skill and experience, coupled with Nationwide’s decades of operating group-managed programs, led to a unique product with proprietary market advantages.”

Centricity president Dawn Morris added, “We are excited to offer Nationwide members industry-leading coverage and our best-in-class customer service. Nationwide’s focus on member engagement, coupled with our capabilities and investments in technology, will enable customers to get service when and how they want it. Our years of serving a diverse customer base, allowed us to provide the experience and support necessary to execute a plan this unique.” In addition to access to Centricity’s national service network and online management solutions, the plan will provide consumers with more coverage and pricing options for increased attachment and loyalty.

EPIC Protect offers a full featured protection plan and provides Nationwide Members a competitive edge in the marketplace. Its Full Value Limit of Liability and functional component coverage help reduce shopper resistance and increase sales. A unique $39 deductible plan was also created to further increase shopper acceptance. Sandtner explained, “Today’s consumers are familiar with deductibles on many of the products they already own. The introduction of a deductible plan to appliance protection creates a low-resistance retail price point and additional value. This program was created to increase attachment by giving those who would traditionally not buy protection plans a compelling new price point.”

As a partner, Centricity brings more than 35 years of industry experience to Nationwide and the EPIC Protect program. Their custom capabilities, flexibility and transparency, combine to add value to the overall strategic direction of Nationwide, and profit to their Members’ bottom lines.

Retailers looking to learn more about this new program can visit Nationwide Marketing Group’s MemberNet or reach out to the Business Services team at 888-332-3344.

More about Nationwide Marketing Group: Nationwide Marketing Group works on behalf of thousands of independent appliance, furniture, bedding, electronics, specialty electronics, custom installation and rent-to-own dealers, helping them grow their businesses and thrive on their own terms. With over 5,500 members operating more than 14,000 store fronts, Nationwide Marketing Group is the largest buying, marketing and business support organization of its kind with members representing billions in combined annual sales. For nearly 50 years, the organization has remained committed to the independent channel, empowering members with the scale, sophistication and efficiencies they need to compete, along with unmatched business intelligence, tools and resources required to win in an ever-changing business environment. For more information visit nationwidegroup.org.

More about Centricity: For over 35 years Centricity has been a leader in service and protection. Centricity creates and delivers comprehensive and customized programs across a range of products including service contracts, warranty and contact center solutions. Centricity is a privately-held and wholly-owned subsidiary of Bankers Financial Corporation (BFC). Since 1976, BFC has been the corporate parent to a diverse set of businesses, including three property and casualty insurance companies, one of the nation’s leading surety companies, a professional employer organization, and a financial services company and Centricity. Bankers Financial Corporation employs over 800 associates throughout the United States and Canada. The Bankers family of companies serves millions of customers throughout North America and on behalf of some of Americas most well-known brands.

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