Furniture World Articles
All of the Furniture World Magazine Articles that have also been published
online can be found here. Select a year to begin browsing the articles.
Articles published in
What’s in Store For 2022?
There will be winners and losers this year. Industry observer Tom Liddell provides insights into potential problems and what if anything retailers might do.
Design & Designer: Michelle Lamb
The trend and design consultant comments on trend styles and colors, plus discusses how retailers might adjust the percentage of core vs. trend merchandise in their stores.
Funnels and Paths
Funnels create customer experience paths that boost retention, generate positive word of mouth marketing and turn more customers into repeat customers.
Holy Extended Terms, Batman!
Create the options you need today, rehearse them with your sales team and keep your ‘Gotham’ safe, secure and viable.
Next Level Training - Part 2
As pandemic related issues retreat, what exactly might be done to increase the relevance of in-store sales experiences?
Outlet Store Design
Retailers have increased the scale of their outlet areas and built freestanding outlet stores to meet demand and provide merchandising flexibility.
Design & Designer: Ingrid Fetell Lee
Designer and “Joyful” author discusses how retailers can adapt in-store environments to influence moods and affect shopping behaviors.
Turnover Tsunami at Retail
Can you keep nearly fully staffed in a very tight job market? A top furniture industry recruiter explains how.
Delivery: Two Guys and a Truck
When a delivery driver is both the first and last person your customer meets after an online purchase, making a great impression is even more important.
Halloween at Retail
Slasher film characters like Michael Myers come back from the dead in sequel after sequel, but customer issue resolution need not be a series of horror stories
Information of interest to retailers from the Home Furnishings Association.
The Delivery Tool Quandary
How to reduce frustration and extra costs resulting from lost tools and touch up materials during delivery.
Editor's Corner: Don't Kill that Fly!
Are we stuck in the furniture industry’s version of flypaper—sticky, pandemic-created—where the end to the inconvenience and uncertainty is endless?
Space Race: How to Negotiate Your Best Deal
Leases on roughly 1.5 billion square feet of retail space will expire this year. That, combined with a high vacancy rate, make it a buyers’ market for home furnishings retailers.
Design & Designer: Victoria at Home
Interior designer, store owner and style spotter shares her thoughts on selling,
supporting the interior design community, High Point Market and current trends.
A fundamental shift has occurred in the way forward-thinking home
furnishings retailers are approaching store design.
Design & Designer: Gary Inman & Zach Hodgin
Inman and Hodgin anticipate a post-pandemic flood of designs focusing on new materials and colors. Get ready for less beige and boring plus a number of hard-to-reconcile, diverse design trends.
CXM Workflows Defined
Retailers use CXM to automate sales and service processes. Automation triggers save time and produce meaningful results quicker.
Furniture Leasing: Fernish Has A New Model
Online furniture retailer Fernish targets a young mobile audience that sees traditional furniture retail as clunky, costly, inefficient and hassle intensive.
HFA Reports: Dramatic Changes
HFA’s Government Relations Action Team has been working with policy influencers at the national and state levels.
Customer Experience Management
CXM is a tool that will help you to grow your furniture business and outperform competitors large and small.
Corporate Social Responsibility
Andrew Koenig explains how home furnishings retailers can conceive and implement a CSR program that helps employees, customers and the communities.
HFA Reports: PPP Tax Implications
News about Home Furnishings Association’s retail members plus legislative and other information of interest to Furniture World readers.
Retail Sales: A Great Career?
Selling mattresses and furniture can be a great career. So, what can be done to elevate the status of RSAs, starting now in 2021?
News about Home Furnishings Association's retail members plus legislative and other information of interest to Furniture World readers.
Harkness Furniture at 100
HFA member Harkness Furniture completes a century of growth and looks forward to a bright future.
HFA: Looking Forward
After what we've seen this year, it's more important than ever to have a support system.
The 2000-Year-Old Furniture Man
Gordon Hecht chats with a 2,000-year-old man about his experiences in the furniture industry over the past 150 years.
Design & Designer: SCAD
A discussion of furniture design trends consumers will be looking for as we exit the pandemic.