Over 153 Years of Service to the Furniture Industry
 Furniture World Logo

Weekly Furniture Management Tip #16 - A Good Leader--

Furniture World News


by Roy Miller, President
Country View Woodworking


  1. is meaningfully involved when associates must deal with upset and distraught customers.
  2. supports your associate when his/her intent is proper.
  3. shares that emotional responses are destructive.
  4. listens attentively before responding and presenting your thoughts.
  5. allows time to diffuse the “emotion of the moment”, when possible.
  6. strives to bring balance to the equation.
  7. remembers that for every dollar you spend to retain an existing account, you spend $5 - $10 to solicit a new account.

These weekly “Monday Morning Management Tips” are jotly provided by both Country View Woodworking and Furniture World.

About Country View Woodworking:  Stop, shop and save at Country View Woodworking IHFC Show Room, H-1121 during the October High Point Show. Comments about these weekly tips can be directed to Roy Miller (Country View Woodworking
http://www.cvwltd.com) care of editor@furninfo.com.


Retail LeadershipTips

Articles in Retail LeadershipTips