DispatchTrack Announces Partnership with STORIS and Podium to Streamline Last Mile Delivery Experiences in Furniture

Furniture World News Desk on 11/8/2024

DispatchTrack announced that it has partnered with STORIS, a provider of software solutions for the furniture industry and Podium, a provider of AI-based customer engagement tools, to provide a unified solution for businesses to delight customers from the point of purchase to the final delivery—and all of the reschedules and customer interactions in between.

The customer experience in furniture retail is often non-linear and unpredictable. The customer stops by a store, browses online, chats with a sales rep, schedules deliveries, reschedules deliveries, return items and more. At each of these touch points, retailers are challenged by disparate and unconnected systems that ultimately lead to clunky experiences for the end customer.

For instance, the initial scheduling of a delivery may be done at the store, but often the rescheduling is done at home. Matching the customer’s new delivery schedule requires transparent, accurate, and real-time visibility of the capacity and interactive communication with the customer to inform and confirm with them the new details.

DispatchTrack has partnered and integrated with the leading vendors in this space to provide retailers the opportunity to accommodate their customers through their own unique purchase and delivery journey, and ensure timely connection and communication at every step.

“In today’s fast-paced retail environment, staying ahead requires powerful solutions that seamlessly connect every part of your business—and that means connecting last mile delivery, communication, and inventory management more closely than ever,” said DispatchTrack Founder and CEO Satish Natarajan. “With the combination of DispatchTrack, STORIS and Podium, retailers can now streamline their retail operations by more easily coordinating purchase, schedule, deliveries, and engagement into a seamless journey for the end customer. We’re excited to give our users even more tools for delighting their customers with efficient deliveries.”

About DispatchTrack
 DispatchTrack is the global leader in last mile delivery solutions, helping top brands around the globe power successful deliveries 1 million times a day. Since 2010, DispatchTrack’s scalable SaaS platform has made delivery organizations more connected, agile, and intelligent using highly configurable capabilities designed to empower better delivery management from end to end. Our proprietary AI-powered routing algorithm ensures 98% ETA accuracy in last mile deliveries, and we’re constantly innovating to improve performance and better serve our 2,500+

global customers, including Walmart, Coca-Cola, Ashley, Ferguson Enterprises, Cargill, McCain Foods, and many others. When businesses make promises to their customers—DispatchTrack makes sure they deliver.

You can follow DispatchTrack on LinkedIn and Twitter.