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DispatchTrack Announces Podium Integration

Furniture World News Desk on 1/27/2025


 

DispatchTrack, a provider of last mile delivery software, reported that it has created an integration with Podium that provides a unified solution combining DispatchTrack’s best-in-class delivery management tools with Podium’s AI-based customer engagement capabilities.

The benefit, they say, is this integration addresses a customer journey is no longer linear or predictable. The customer may visit a store location, then browse a website, text with a sales associate, purchase online, schedule and reschedule deliveries, set up item returns by phone or email and ultimately review their experience on social media. When customers encounter unconnected, siloed systems at these different touch points it makes their experience inconvenient and frustrating.

DispatchTrack plus Podium's  seamlessly connects customers and retailers throughout the purchase journey producing higher efficiency and an exceptional customer experience.

“In today’s fast-paced retail environment staying ahead requires powerful solutions that seamlessly connect every part of your business — and that means connecting last mile delivery, communication, and inventory management more closely than ever,” said DispatchTrack Founder and CEO Satish Natarajan. “With the combination of DispatchTrack and Podium, retailers can streamline their retail operations by more easily coordinating purchase, schedule, deliveries, and engagement into a seamless journey for the end customer. We’re excited to give our users even more tools for delighting their customers with efficient deliveries.”

 


 

About DispatchTrack
 
DispatchTrack is the global leader in last mile delivery software, helping top brands around the globe power successful deliveries 1 million times a day. Since 2010, DispatchTrack’s scalable SaaS platform has made delivery organizations more connected, agile, and intelligent using highly configurable capabilities designed to empower better delivery management from end to end. Our proprietary AI-powered routing algorithm ensures 98% ETA accuracy in last mile deliveries, and we’re constantly innovating to improve performance and better serve our 2,500+ global customers, including Ferguson Enterprises, Building Material Distributors (BMD), SiteOne, Lowe’s, Walmart, Pella, Ashley Furniture, and many others. When businesses make promises to their customers—DispatchTrack makes sure they deliver.