FurnitureFind.com first online store to offer 24/7 "live" support

Furniture World Magazine

E-commerce pioneer FurnitureFind.com™ today announced the successful completion of its 90 day test program to provide 24 hour a day, seven day a week, live customer support at their popular home furnishings web site. "Our customers tell us we're the only round-the-clock source where they can find answers to their furniture questions . . . and they love the convenience," reports FurnitureFind.com's president Stephen Antisdel. "Based on the positive customer feedback, we're making our 24/7 Home Furnishings HelpLine a permanent feature at FurnitureFind.com." Customer inquiries are directed to the Company's staff of Certified Home Furnishings Advisors; ("CHFAs") "It takes 200 hours of training and testing to earn that certification. We have to be sure our people have the product knowledge they need to help a customer make wise home furnishings decisions. And since we're not on commission, there's no high pressure. Our customers get straight answers without the hassles and hype," adds Pam Durkin, the Company's Director of Sales and Marketing. Having "live" customer service 24 hours a day contributed to the Company's record July, with sales orders topping the $1 million mark for the first time. The upward trend continued with August orders surpassing July's record. About FurnitureFind.com Drawing on 47 years of real world furniture experience, over the last three years the FurnitureFind.com team has created a unique, service oriented online environment showcasing over 100 name brand manufacturers with some 60,000 home furnishings products. Since 1996 FurnitureFind.com has pioneered furniture e-commerce with innovations that include free Kid Glove Home Delivery™, Kid Glove Assured Service™, exclusive 24/7 live customer assistance by Certified Home Furnishings Advisors™, and a comprehensive Best Value Guarantee. FurnitureFind.com is a sponsor of the Better Homes and Gardens® Millennium Home Project, a Looksmart "Best of the Web" site, and member of online consumer organizations Netcheck, PrivateEye, Webwatchdog, BBBOnline and VeriSign. With its headquarters campus (a former hospital) in Buchanan, Michigan and E-commerce Showroom and Training Center in nearby Niles, Michigan the Company has grown from fewer than 40 to some 160 employees in just the last year. FurnitureFind.com™ is a trademark of HomeOriginals.com Inc. Contact: Stephen Antisdel, President E-mail: steve@furniturefind.com