Gers Retail Systems Announces Revolutionary New E-Commerce Integration

Furniture World Magazine

GERS Retail Systems, a leading provider of e-Business solutions for the electronic retail enterprise, is pleased to announce that it has entered into a working relationship with Telephony@Work to offer GERS clients Telephony's CallCenter@nywhere solution fully integrated with GERS' CustomerDirect. The products combine to enable total e-commerce integration between the customer response center, order management applications, and fulfillment center operations. Don VanderBeke, executive vice president of marketing and support for GERS says, "CallCenter@nywhere truly revolutionizes what can be accomplished in the call center environment because it is the only transaction processing platform that encompasses both the medium of transmission as well as the content itself. The CallCenter@nywhere solution, along with GERS' CustomerDirect, make for an exciting and powerful combination that anyone looking to run a serious e-Commerce operation must evaluate." CallCenter@nywhere is a comprehensive solution for virtual and traditional call center implementations. It offers literally all the pieces of the call center puzzle in one pre-integrated suite of applications. The platform gets its name from the fact that it can queue and route interactions from anywhere; that it can be installed anywhere; and that it enables call centers to deploy and seamlessly blend agents and supervisors from anywhere. CallCenter@nywhere has been fully integrated to the CustomerDirect solution to enable customer service representatives "at-a-click" access to all customer interaction and purchase history, inventory, and order status information. This collaboration results in truly integrated enterprise communications that enable connected, empowered customer service agents to provide accurate, timely information across all customer communication channels. GERS' CustomerDirect is a complete e-Commerce fulfillment, customer service, and order management solution. CustomerDirect enables excellent customer service by integrating every aspect of a direct commerce operation, including order management, personalization, pick/pack/ship fulfillment, delivery management, and customer response center operations. Recognized in the industry for its excellence, the CallCenter@nywhere product has won numerous awards, including the 1999 Product of the Year, and Best of Show awards from Computer Telephony magazine, as well as the 1999 C@ll Center Solutions magazine Editor's Choice. Telephony@Work, Inc. is a developer of cutting edge, Internet-integrated enterprise Computer Telephony solutions for call centers and companies. The company's comprehensive suites of Windows NT-based, turnkey client/server Computer Telephony (CT) products are distributed through direct sales as well as through an international network of telephony dealers throughout the United States, Asia, Australia, the U.K., Latin America and the Middle East. Telephony@Work's software is uniquely scalable and enjoys real-world large-scale implementations by companies and blended call centers, including public companies. To learn more, logon to www.telephonyatwork.com With over 400 installations worldwide, GERS Retail Systems has been a leading supplier of enterprise-wide software solutions for the business-to-consumer marketplace for the past 25 years. The GERS e-Business Solution Suite for the electronic retail enterprise includes mission critical transaction management applications for web commerce, store-based retailing, and catalog sales. Additionally, GERS provides fully-integrated corporate office applications for merchandise replenishment and allocation, distribution center management, and financial control. Integral to the GERS solution set are Business Intelligence applications for predictive modeling and decision support, and Workflow Automation applications for maximizing productivity across the enterprise. For more information, logon to www.gers.com.