Fowler’s Furniture Returns To GERS, Goes Live In 49 Days

Furniture World Magazine

GERS Retail Systems, a leading provider of business solutions for the home furnishings industry, today announced the successful launch of its Enterprise1 application at Fowler’s Furniture, a retailer with three stores in Tennessee and a JD Kinders stores in Georgia. Fowler’s Furniture had been a GERS customer for more than 14 years. Two years ago, the retailer was courted by another vendor that persuaded Fowler’s to install a new corporate system; however, implementation delays, performance issues, and support problems motivated the retailer to contact GERS to see how quickly they could return to the Enterprise1 system. After a FasTrack implementation, Fowler’s is now using GERS solutions to automate core business processes, track inventory in real time, and manage account information to better serve its customers. "Within 49 days from the day of purchase, we were live on the program with inventory, accounts receivable, and accounts payable," said Don Fowler, President of Fowler’s Furniture. "To be able to implement as much as we have, as fast as we have, has been unreal. Everyone says that going on a corporate system is a nightmare, but it’s been really easy with GERS. The people have been very professional, and now that we’re back with GERS, everything is fantastic." In addition to the implementation of Enterprise1 for merchandising, distribution, and financials, Fowler’s installed modules for point of sale, customer service, and CreditCard Plus. "Others advertise that their solutions are better, cheaper, and easier to use," said Don Vander Beke, Executive Vice President of Marketing and Support, GERS. "What really matters is whether a vendor can actually deliver on those claims. The fact that Fowler’s chose to come back to GERS after such a short time speaks volumes about our ability to provide exceptional service to our customers. We take great pride in the fact that we are able to deliver the greatest value to our customers, in the shortest amount of time, for a faster return on investment." "Now that we’re back with GERS, we’re tickled with what we’ve got," said Fowler. "It’s like the difference between daylight and dark." With over 27 years of experience and 300 installations worldwide, GERS Retail Systems is a leading supplier of software solutions for the retail marketplace. The GERS Electronic Retail Enterprise includes mission-critical transaction management applications for multi-channel retailing, and provides fully integrated corporate office applications for merchandise replenishment and allocation, distribution center management, and financial control. Integral to the GERS solution set are Business Intelligence applications for predictive modeling and decision support, Merchandise Planning and Allocation for increasing returns on inventory investments, and Workflow Automation applications for maximizing productivity across the enterprise. For more information, please visit www.gers.com.