Milliken Introduces Customer Service Web Site Program

Furniture World Magazine

Milliken, a continuous technological leader in the carpet industry has launched their 724 customer service web site. The new site allows distributors, dealers and retailers to review and process orders seven-days a week and 24-hours a day. "As part of our ongoing efforts to make the ordering process simpler and more efficient for our carpet retailers, we launched the 724 process to offer convenient service at the click of a button," said Tim Donahue, Customer Service manager for Milliken Carpet and Rugs. The web site, which has been active since February 2001, offers a new level of customer service. Customers now have direct access to their accounts to place orders, change orders, cancel orders and add to existing orders, any time, day or night. Future plans call for tracking orders on carrier web sites as well as customers receiving e-mail notification upon order shipments. Customers may also contact Milliken customer service representatives through the site to ask questions or issue any complaints. The 724 system is very efficient and easy to use, with pull-down menus and simple fill-in blocks. For more information and to be connected to the new system, retailers may contact their Milliken sales representative or call Milliken at 1-800-241-8666. A leading international textile and chemical firm, Milliken & Company is one of the world's largest privately held companies. Headquartered in Spartanburg, S.C., the company's more than 16,000 associates work at more than 60 manufacturing facilities worldwide to produce high quality textile and chemical products. Milliken’s facility in LaGrange, Ga. houses the Company’s floorcovering operations. The company’s website is located at http://www.Milliken.com.