Montage Furniture Services Releases Customer Service Statistics

Furniture World Magazine

Montage Furniture Services (MFS), a furniture protection plan provider, closed its latest quarter with customer service performance once again well above industry standards. More than 94% of service calls relating to MFS furniture protection plans were answered in 30 seconds or less. In addition, an impressive 95% of service orders were completed in MFS consumers' homes in 10 days or less. Over the last 20 years, MFS has established a solid infrastructure that provides timely and effective customer service for retail stores across the country for all kinds of furniture protection plans. "We understand that our furniture protection programs are an integral part of a retailer's profitability. Not only do these performance numbers help instill confidence in retailers who sell the programs, they also illustrate that MFS provides the type of service that will turn retail consumers into lifelong customers," Ken Ehling, founder of Montage, Inc., said. MFS offers its own product line with individual programs for fabric, leather, wood and bedding as well as combination plans that cover fabric, leather and wood on one protection plan. If retailers prefer to operate their own plans, MFS offers a menu of service options to assist them. For more information on MFS, contact John Rose, Montage Furniture Services, at 2200 County Road C West, Roseville, MN 55113; phone 561.596.1529; e-mail jrose@montagenet.com; or visit www.montagefs.com.