Montage Furniture Services Outperforms National Competitors in Customer Service

Furniture World Magazine

Customers who call Montage Furniture Services (MFS) to request service on their furniture protection plans are twice as likely to have their call immediately answered by a customer care representative than if they called an MFS competitor, according to a recent study. "We understand that consumers are tired of being forced to wait for the customer service they deserve. When a customer calls MFS for help, they are tremendously impressed not only with the representatives' ability to handle their issues, but with the courtesy with which they are treated," Alan Salmon, Montage Furniture Services' president, said. MFS furniture protection plan call center handles calls from consumers across the country who require service on the furniture for which they have purchased plans. Retailers from all over the country offer the plans, which provide customers with top-of-the-line cleaning products and access to an 800 number that they can call for assistance or to request service from a service technician. Montage, Inc. has been servicing furniture protection plans for 21 years. MFS offers its own furniture protection plan product line with individual programs for fabric, leather, wood and mattresses as well as combination plans that cover fabric, leather and case goods on one protection plan. If retailers prefer to operate their own plans, MFS offers a menu of service options to assist them. For more information about MFS, contact John Rose at 561.596.1529; e-mail jrose@montagenet.com or visit www.montagefs.com.