GEOCOMtms And Vocantas Automate Home Delivery

Furniture World Magazine

GEOCOMtms, a global provider of Fleet Optimization and Territory Design solutions, announced that it has teamed up with Vocantas, Inc., a leading solution provider of computer telephony, IVR, and speech integration, to bring automated customer self-service and home delivery scheduling to the retail industry. The combined solution will enable customers to schedule delivery times automatically via the telephone and help retailers make more accurate delivery commitments. “Large retailers often have difficulty managing the logistics of home delivery,” said Michael Nark, President & CEO of GEOCOMtms, “frequently using paper-based planning forms or simple spreadsheets to determine the order in which deliveries will be made each day. While this approach may work for smaller organizations,” Nark continued, “at larger chains making hundreds of deliveries each day, the scheduling process quickly becomes difficult. The A.maze solution suite from GEOCOMtms enables retailers to more efficiently sequence, schedule, and route home deliveries, which not only reduces delivery related costs, but also improves customer satisfaction, because customers can be given more specific delivery time windows, rather than waiting at home all day for the delivery truck to arrive.” Fully integrated into to the A.MAZE Suite, Delivery OnCall allows mass merchandisers to enhance customer service offerings through voice automation of customer-facing processes. Delivery OnCall is an Interactive Voice Response (IVR) system that enables customers to call in, and using their touchtone keypad, check when their purchases are scheduled to arrive in the retailers' warehouse, schedule delivery to the home, and even request AM or PM delivery time. The system also performs outbound calls and automatically notifies customers that their purchases have been received and are ready for delivery. “Delivery OnCall not only allows merchandisers to free up costly in-store resources to deal with sales instead of customer service issues; it can also be used as a post-sale tool for capturing customer satisfaction data," commented Randy Brown, Director of Business Development at Vocantas. “Another significant benefit is that the system's typical ROI is less than six months.” The partnership between GEOCOMtms and Vocantas leverages each company's core strengths to create a solution that addresses both the unique challenges associated with home delivery and the industry's focus on building strong customer relationships. For retailers, this means one more opportunity to enhance the customer service experience. “A variety of OnCall customers have already reaped the benefits of our automated telephony solutions. We are excited to team up with GEOCOM, whose unique positioning in the marketplace will enable us to bring the benefits of OnCall to the mass merchandise market, through Delivery OnCall,” commented Gary T. Hannah, President & CEO of Vocantas. “GEOCOM's A.MAZE was the natural fit for our Delivery OnCall solution, given they are both industry-standard platforms using innovative, state-of-the-art technologies.” About Vocantas With experience in the application of telephony and speech in business environments, Vocantas is a provider of turnkey voice-enabled customer service solutions. The company's product offering includes interactive voice response (IVR) systems, proven computer telephony integration (CTI) applications and advanced Text-to-Speech and speech recognition environments. For more information, visit www.vocantas.com About GEOCOMtms GEOCOMtms has been helping shippers, couriers and carriers become market leaders by optimizing their pickup and delivery operations since 1999. Savvy companies understand that route optimization alone is not enough to maximize profits from local pickup and delivery. That's why our A.MAZE solution offers a more holistic approach that includes enterprise-wide visibility and control, a proven methodology for re-engineering business processes and highly adaptable subscription-based routing software. By using A.MAZE, customers like Genuine Auto Parts - NAPA, Purolator Courier, Southern Maryland Oil and Velocity Express have achieved their strategic goals while significantly improving cash flow and their bottom line. For more information visit www.GEOCOMtms.com