Army & Air Force Exchange Service Chooses Online Furniture Training

Furniture World Magazine

Fundamentals of Furniture Product Knowledge Online, an award winning sales training program for retail furniture sales associates, has been selected by the Army & Air Force Exchange Service to meet the furniture product knowledge training needs of its retail exchange store associates. The Army & Air Force Exchange Service (AAFES) brings a tradition of value, service, and support to its 11.5 million authorized customers at military installations in the United States, Europe, Pacific and Middle East. AAFES will use the Fundamentals of Furniture Product Knowledge (FPK) Online training at www.furnituresalestraining.com (marketed by FURNITURE WORLD Magazine) in two ways: first, to train their retail associates as reliable furniture experts, and second, for corporate executives to manage and track associate training progress throughout the store exchange system. New and less experienced furniture sales associate at AAFES can particularly benefit by completing this program. With sufficient product knowledge they can increase their sales by being able to correctly answer customers’ questions and make confident suggestions about furniture styles, construction, and materials. They will also quickly become sales professionals; able to close their deals with confidence because they have been properly trained in the value of the products they sell. Experienced furniture salespeople however, also benefit from the Fundamentals of Furniture Product Knowledge Online training. They only have to complete the lessons in topic areas where they need to brush up. They can save time by testing out of any lesson where they are already knowledgeable. The scope of furniture product knowledge that retail sales associates in the furniture industry need to master is vast, but it can be fully addressed by the FPK Online sales training program’s 36 interactive multimedia training lessons. These lessons train associates in all aspects of case goods, upholstered furniture, beds and bedding, fibers and fabric, leather furniture, and rugs. The easy to use and engaging FPK Online lessons can be completed generally in 15 to 20 minutes each. Going online, sales associates can complete their furniture product knowledge training anywhere in the world, anytime, and at their own pace. When associates pass each test in a topic area they receive a certificate of achievement as evidence of their product knowledge proficiency and their progress, while scores are recorded in the program tracking system. "We are proud to be selected by AAFES to assist them in training their retail exchange associates to better serve the men and women of the United States military and their families throughout the world in making their furniture purchases", stated Mark Lacy, Senior Vice President, LetterPress Software, Inc., whose company designed and developed the FPK Online training. "We see this partnership as a significant step in our goal to improve the overall level of product knowledge in the home furnishings industry." About the Army & Air Force Exchange Service: The Army & Air Force Exchange Service (AAFES) is a joint command of the U.S. Army and U.S. Air Force, and is directed by a Board of Directors who is responsible to the Secretaries of the Army and the Air Force through the Service Chiefs of Staff. AAFES has the dual mission of providing authorized patrons with articles of merchandise and services and of generating non-appropriated fund earnings as a supplemental source of funding for military Morale, Welfare and Recreation (MWR) programs. To find out more about AAFES' history and mission or to view recent press releases please visit our Web site at http://www.aafes.com/pa/default.asp. About LetterPress Software, Inc.: LetterPress Software, Inc. is an award winning instructional design and e-learning technology company. LetterPress in-house instructional designers, graphic artists, multimedia developers, and web programmers are highly trained and experienced. LetterPress designs and develops its award-winning technology-based training products through the application of scientific principles of learning and instruction. The training programs they create are effective and engaging. Hundreds of retail furniture stores around world are now using their Fundamentals of Furniture Product Knowledge Online sales training programs and reaping the increased sales that product knowledge sales training brings. To learn more visit www.furnituresalestraining.com (Referral from FURNITURE WORLD Magazine). Besides offering a generic subscription version of FPK Online, LetterPress Software will also contract with furniture retailers and manufacturers to create additional high quality and effective custom online multimedia training lessons for the furniture industry. For more information, visit www.lpsoftware.com.