Over 147 Years of Service to the Furniture Industry

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Most Recent Operations Articles

EDITOR’S CORNER
Volume 147 NO.1 January/February,  Furniture World Magazine

Customer Service & The Parable Of The “Horrible Dib Dib”

Kaizen Blitz
Volume 147 NO.1 January/February,  Furniture World Magazine

A short-term Kaizen Blitz event will increase furniture store efficiency and effectiveness in 2017.

Operations Articles

Published 2004 - 2017

Don’t Get Peppered With Efficiency  - 12/28/2016

They say “time is money”, but that’s not always true at retail.  

Kaizen Blitz  - 12/28/2016

A short-term Kaizen Blitz event will increase furniture store efficiency and effectiveness in 2017.  

EDITOR’S CORNER  - 12/28/2016

Customer Service & The Parable Of The “Horrible Dib Dib”  

Planning For 2017 And The Poetry of Robert Burns  - 11/29/2016

As we flip from this year to the next, it’s a great time to get advice from Gordon Hecht for 2017’s Game Plan.  

The Hiring Decision  - 11/29/2016

Should you hire employees or independent contractors for key positions in 2017.  

State of The Industry  - 9/30/2016

David and Wayne McMahon talk about furniture retailer profitability and ways they can do better.  

Under New Ownership  - 9/30/2016

How to grow your business by turning employee leaders Into owners.  

Offline-Online  - 9/30/2016

Advances in technology make it possible for medium-sized retailers to level the playing field with larger competitors.  

Dear Furniture Godfather  - 7/7/2016

The Furniture Godfather once again answers your tough questions about life in the furniture industry.  

A Recipe For Maximum Gross Margin  - 7/7/2016

Ten major ingredients in a tasty recipe that you can use to maximize your store’s gross margin.