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Most Recent Operations Articles

Hall of Fame
Volume 145 NO.3 May/June,  Furniture World Magazine

For those of you who haven’t given much thought to the American Furniture Hall of Fame lately, it’s time to take another look.

Is An ESOP A Good Idea For You?
Volume 145 NO.1 January/February,  Furniture World Magazine

Employee Stock Ownership Plans Deserve a Close Look for Business Transition.

Operations Articles

Published 2004 - 2015

Hall of Fame  - 6/9/2015

For those of you who haven’t given much thought to the American Furniture Hall of Fame lately, it’s time to take another look.  

Is An ESOP A Good Idea For You?  - 12/30/2014

Employee Stock Ownership Plans Deserve a Close Look for Business Transition.  

Woman To Woman: Female Leadership & The Furniture Consumer  - 12/28/2014

Retailers are still challenged by an inherent lack of understanding about what women want and how they shop differently from men. What can be done?  

An End To Replace, Return, Refund: How To Reach 100% Perfect Deliveries  - 12/28/2014

If you are interested in 100% first-time delivery, read this article, but note: Unless you and your managers are willing to demand nothing less than perfect, don’t bother.  

What To Do When The Competition Enters Your Market  - 12/27/2014

Retailers across the country are asking what they should do to prepare for well known chain stores and others that are entering their marketplaces. Here’s the answer to those questions.  

The Customer Service Challenge  - 11/21/2014

Challenge yourself to find at least five opportunities in each example presented in this article to turn good into great customer service!  

Reverse Supply Chain Logistics  - 9/29/2014

Reverse supply chain logistics is the practice of controlling resources that are returned, repairable, reusable or recyclable. It’s a catchy phrase for business activities that turn normally wasteful occurrences into profit.  

Sweating The Retail Details - Part 2  - 9/29/2014

Here are ten, non-negotiable, must do items. If you do them you will succeed. If you don’t do them, you will continue to struggle and achieve far less than your company is capable of.  

Better Bedding & Mattress Sales Series: What’s On Your Floor?  - 7/9/2014

Ideas for merchandising your mattress showroom so you can show enough beds, the right beds, and the ones your customers want to buy.  

Retail Success Story: Art Van Furniture  - 7/9/2014

Art Van Furniture is the top family owned furniture retailer in the Midwest and the fifteenth largest in the United States.Get the story about how “Mr. Van” made it happen.  

    
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